Service renewals#
2i2c service agreements are typically renewed on an annual basis. This page covers what to expect during the renewal process for an active membership.
⚠️ Work in progress
We are still working out the process for renewals as part of our new membership model. Bear with us as we work out the details!
Renewal timeline#
2i2c will contact you in the months leading up to your current service period end date. This gives both parties time to:
Review the current service and any adjustments needed
Discuss budget and pricing for the next period
Plan for any changes to infrastructure, support expectations, or operating model
Decide whether to continue, expand, or to end your membership
Complete administrative and contracting processes
Prepare for your renewal conversation#
Here are a few resources to review as you think about renewals:
Grafana dashboards: See your hub’s usage dashboards to understand activity
General cloud costs: Review your hub’s cost trends and usage patterns
What makes up cloud costs and how to control them: Understand how cloud costs work and what drives spending
If you’d like to end service#
If you’re considering not renewing, you have a few options:
Deciding to end service: Guidance on exporting your data and transitioning away from 2i2c
Replicate your own JupyterHub: Learn how to replicate your own JupyterHub independently using 2i2c’s open infrastructure (part of our Right to Replicate)
Contact 2i2c support to discuss your timeline and transition plan.
Questions about renewal#
Have questions about the renewal process? Contact 2i2c support anytime.
For internal service workflow references, see Compass: Onboard a Community and Compass: Offboard a Community.