Roles for the service

There are a few major roles that we define for the Managed JupyterHub Service. These are outlined below.

A short overview of the major roles that participate in the Managed JupyterHub Service

Community Representative

The job of a Community Representative is to ensure that the interests of the Hub Community are represented in the infrastructure, and that the hub serves their needs. There must be one or two community representatives for a given community. This role is usually filled by someone that is a member of the hub’s community of practice.


  • The main point of contact between the hub engineer and the Hub Community.

  • Collect feedback and questions from users on a hub.

  • Surface questions and requests to Hub Engineers via support tickets.

  • Oversee the Hub Administrators

Hub Administrator

The job of hub administrators is to support users and to perform common administrative operations on a hub that do not require intervention from a Hub Engineer. Community Representatives are the first Hub Administrators, and they may add new Hub Administrators via the JupyterHub interface. They are able to add users, start/stop servers, and generally have more control over operations on the hub.


Only give this role to people you trust, as they can perform disruptive actions for other users.


  • Provide support to users of a hub for common problems that don’t require a Hub Engineer to resolve.

  • Add new users to a hub, including administrative users.

  • Surface major issues or requests to the Community Representative(s).

Hub Engineer

The job of a Hub Engineer is to develop and operate deployment infrastructure for a hub, and to perform major upgrades or improvements to resolve issues that cannot be solved by a Hub Administrator. Hub engineers regularly work on the JupyterHub infrastructure and provide open source development for the technology that powers each hub. People in these roles are generally affiliated with 2i2c.


  • Respond to support requests from the Community Representative(s)

  • Perform major upgrades on hub infrastructure

  • Debug and resolve major issues with a hub that require intervention from a Hub Engineer

  • Perform open source development on technologies that are in use by the hubs